Legal
Subscription cancellation, refund conditions, and billing dispute process.
This Refund Policy sets out the conditions under which subscription fees paid to The Smile Grid Technologies Private Limited may be refunded.
The Smile Grid operates on a subscription basis. Fees are agreed in the commercial order form signed between the Company and the Tenant. By paying subscription fees, you acknowledge that you have read and agree to this Refund Policy.
If your subscription includes a trial period (as specified in your order form), you may cancel during the trial period without charge.
4.1 Notice period — subscription cancellations must be submitted in writing (email to support@thesmilegrid.com) in accordance with the notice period specified in your order form (typically 30 days).
4.2 End of subscription — the Service remains accessible until the end of the current billing period, even after a cancellation notice is submitted.
4.3 No automatic refund on cancellation — subscription fees are non-refundable except as provided in Section 5 below.
A refund of subscription fees may be considered in the following circumstances:
5.1 Service unavailability — if the Service experiences extended, documented downtime materially exceeding any uptime commitment specified in your order form, a pro-rated credit or refund may be issued.
5.2 Billing errors — if you are charged an amount that does not match your agreed subscription (e.g., due to a system or administrative error), the excess amount will be refunded or credited.
5.3 Termination for cause by Tenant — if the Company materially breaches its obligations under the Terms of Use and fails to remedy the breach within the cure period, you may be entitled to a pro-rated refund for the unused portion of any prepaid subscription period.
To request a refund, contact us at:
Email: billing@thesmilegrid.com
Please include:
We will review and respond to refund requests within 10 business days.
If you dispute a charge, please contact us at billing@thesmilegrid.com before initiating a chargeback with your payment provider. We are committed to resolving billing disputes fairly.
This Refund Policy is governed by Indian law. Any disputes arising from this Policy shall be resolved in accordance with the dispute resolution provisions of the Terms of Use.
We may update this Refund Policy from time to time. Material changes will be communicated with reasonable notice.
Questions about this policy? Contact us at our contact page or write to legal@thesmilegrid.com.
